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Introduction to Desk Adjusting
Learn the full desk adjusting process from policy to closing.
This course gives students a practical introduction to the desk adjusting workflow, from the first notice of loss through investigation and all the way to claim closure. Students will learn how the process flows, what desk adjusters are responsible for, and how to better understand the moving parts of a claim.
Inside the course, we cover the policy and its key parts, the letters used throughout the claim process, recoverable depreciation and how it is recovered, and the overall structure of claim handling from beginning to end. This course is designed to help students stop feeling confused by the workflow and start understanding how desk adjusting really works in the real world.
Introduction to Auto Damage Assessment
Build a strong foundation in the basics of vehicle damage and repair.
This course introduces students to auto damage assessment by breaking down the structure of the vehicle and the core concepts needed to begin understanding auto claims. The focus starts with the outer cosmetic panels, pillars, and major exterior components, then moves into how those parts are repaired and estimated.
Students will also learn about the different materials vehicles are made of, how repair methods vary depending on the material, and how repair time is considered for each component. The course also includes an introduction to basic estimating concepts, giving students a practical starting point for understanding how auto damage is evaluated.
Licensing Prep Course
Get focused, structured preparation for the licensing exam.
This course is designed to help students prepare for the adjuster licensing exam by focusing on the core concepts they need to know to pass. It follows a prep-style format that helps students build knowledge, strengthen understanding, and study with more purpose and confidence.
Rather than getting into state-specific details, this course focuses on the foundational topics that apply broadly across licensing prep. It is built for students who want a more organized way to study, a clearer path through the material, and a stronger base before taking the exam.
Negotiation Skills for Adjusters
Learn how to negotiate with more confidence, clarity, and control.
This course helps adjusters develop one of the most valuable skills in the business: negotiation. Students will learn how to communicate more effectively, handle push back, stay composed under pressure, and approach negotiation conversations with more strategy and confidence.
The course is designed to strengthen how adjusters present their position, respond in difficult conversations, and balance firmness with professionalism. Whether students are newer to negotiation or want to sharpen an existing skill, this training helps them become more intentional and effective in the way they negotiate.
